Privacy Policy

We are committed to protecting the privacy of your personal data. We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not do anything you wouldn’t reasonably expect.

Your Privacy

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this policy from time to time so please check it regularly. If there are significant updates, we will inform those people with whom we are in regular contact, such as email subscribers.

The Wyndham Centre refers to three separate entities:

1. The Wyndham Centre Ltd located at 8 Pinnocks Lane, Baldock, Hertfordshire, SG7 6DF which offers Physiotherapy, food sensitivity testing and various other complementary therapies under the one roof.

2. The Wyndham Centre located at 107 Fleet Street, London, EC4A 2AB which offers Physiotherapy and food sensitivity testing only.

3. Tropic Skincare at The Wyndham Centre

We will refer to these three entities collectively as “The Wyndham Centre” throughout this policy, and references to “we” or “us” refer to The Wyndham Centres collectively.

What Personal Data We Collect And The Purposes For Which We Use It

What personal data do we hold?

Some examples of the type of information we may collect and hold about you are as follows:

Your full name and title
Date of birth
Full postal address
Contact telephone numbers – such as house landline, work landline and mobile
Email address
Records of any correspondence between yourself and us
Medical information collected from registration form and during appointments pertaining to any treatment you may receive within The Wyndham Centre
Details of any private medical insurance policies you may hold
General Practitioner details

How and why will we use your personal data?

We will use your personal data to:

To provide you with the information or service you have requested from us – including booking appointments, specific events we may run, fulfilling product orders, responding to your enquires and requests.

To check on your progress throughout your treatment and assist you with any queries you may have throughout your treatment.

To provide you with other information which we feel may interest you. This may include newsletters, tips, updates and details of any promotions or competitions we may run. We may also send you details of any events we run that we think you may be interested in attending.

Notify you about changes to our services.

Provide you with information about carefully selected third party events, services or products, where we are permitted to do so.

Administer and process payments you make for products and services.

Remind you of upcoming appointments.

Data Security and Sharing

We know how much data security matters to all our clients. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We do not sell your information under any circumstances.

We do not ordinarily share your data with anyone outside of The Wyndham Centre. However, should your personal data be requested by a third party, such as an insurance company, we would only ever do this with your consent.

We may share your name, email address and other contact information with other practitioners working within The Wyndham Centre so that they may assist you in using our products and services when requested.

Whilst we allow our staff access and use of your personal data for the activities we have described in this policy, we only permit them to use it to deliver the relevant information, products or services required.

We have in place reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.

Your data will be stored for a minimum of 7 years or as long as there is a need to keep it in connection with your treatment at The Wyndham Centre.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You will not have to pay a fee to access your personal data.

It is your choice whether we use your personal data for marketing purposes as outlined above. You always have the opportunity to opt-out of our marketing communication with you by following the ‘unsubscribe’ link in the footer or email us at baldock@wyndham-centre.co.uk

What Lawful Basis Do We Rely On To Use Your Personal Data?

We will only use your personal data when the law allows us to. The lawful bases for processing your personal data are as follows:

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new client Identity

Contact

 

Performance of a contract with you
To process and deliver your order including:

Manage payments, fees and charges

Collect and recover money owed to us

Deliver a product to you (we may need to share your details with a third part providing a service, such as delivery couriers)

 

Identity

Contact

Financial

Transaction

Marketing and Communications

Performance of a contract with you.

Necessary for our legitimate interests (to recover debts due to us, protect you from fraud and record your marketing preferences.

To manage our relationship with you which will include:

Notifying you about changes to our terms or privacy policy

Sending you legally required information relating to your orders or information about products

Asking you to leave a review or take a survey

Responding to your queries, refund requests or complaints

 

Identity

Contact

Financial

Transaction

Marketing and Communications

Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated, to study how customers use our products/services, to provide you with the best service and to understand how we can improve our service based on your experience)

To enable you to take part in a prize draw, competition or complete a survey and to allow us to administer any of prize draws or competitions Identity

Contact

Financial

Transaction

Marketing and Communications

 

Performance of a contract with you

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

Identity

Contact

Technical

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you; send you relevant communications in relation to updates, offers, services or products; measure or understand the effectiveness of the advertising we serve to you

 

Identity

Contact

Profile

Usage

Marketing and Communications

Technical

Necessary for our legitimate interest (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use date analytics to improve our website, products/services, marketing, customer relationships and experiences and to conduct market research campaigns

 

Technical

Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you Identity

Contact

Technical

Usage

Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

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